Campervan & Motorhome Hire | 0208 573 2300 (UK) or +44 208 573 2300 (overseas) or email
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Our fine print or Terms & Conditions are bundled in one easy-to-read document. It contains all the important info that you agree to when hiring a Spaceships campervan, motorhome or people carrier (booked online or offline).
And these are the topics covered in our Terms & Conditions. You can download our Terms and Conditions and Damage Price List as pdf files at the bottom of this page.
a. Fees mean the fees payable by you to us and as set out on the Rental Document plus any additional fees payable under this Agreement as they apply from time to time
b. VAT means Value Added Tax which is applicable to goods and services
c. Rental Document means the form signed by you and setting out the period and specific terms of rental to which this Agreement applies and as set out on the reverse of your Rental Agreement (and which includes any equivalent computerised data and any other documents signed).
d. Rental Period means the period commencing on the date shown on the Rental Document and ending on the date that you return the Vehicle to us (For extensions the terms will be extended to the amended return date)
e. Vehicle means the vehicle described in the Rental Document (or any substitute vehicle) and includes but is not limited to its underbody, parts, components, accessories and contents supplied by us (except where specifically excluded).
f. Deposit refers to 20% of the total hire fee required to book a Spaceship.
g. We, our and us means Spaceships UK Ltd.
h. You, your and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document.
i. References to pounds and £ are references to British currency;
j. References to motorhome specifically refer to our Luxury Motorhome and Family motorhome models.
k. Relocations refer to any one way hire where a relocation security deposit has been applied
a. We agree that you may hire the Vehicle subject to the terms of this Agreement.
b. You agree to comply with the terms of this Agreement and to pay the Fees to us.
c. This Agreement may only be amended in writing and its terms apply at all times during your use of the Vehicle as and from when you make the reservation. If signing this agreement either electronically or physically on paper, you agree to our terms stated on the agreement.
d. None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material.
e. You agree that all such unauthorised warranties and representations are expressly excluded
You agree and acknowledge that:
a. You must only use the Vehicle on sealed roads.
b. You must not travel outwith the following countries with your spaceship: The UK and all Member countries of the EU (European Union – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) plus Andorra, Iceland, Norway, Serbia and Switzerland. You are also responsible for understanding and adhering to the laws of each country you travel to.
c. You must not drive or take the Vehicle:
d. If you get stuck off-road (including sides of the road) you will be liable for the recovery charges irrespective of the insurance option chosen.
e. In the event of taking one of our vehicles to an unapproved country, the following will apply:
f. It is your responsibility to check winter tyres regulations where you are travelling to. For the avoidance of doubt Spaceships, Rentals do not supply vehicles with Winter Tyres as standard.
a. You must not:
b. You acknowledge that cover may be denied under Minimum Insurance (CDW), “Half Cover” and “All Inclusive” insurance if you do not adhere to our terms and conditions
a. You must pay us a non-refundable deposit of 20% when you request and book a reservation.
b. Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day unless pre-approval from Spaceships has been sought no later than 48 hours prior to the commencement of the booking. We reserve the right to release the Vehicle 24 hours after your scheduled pick up if you have not advised us of any change to your pick up date, a 100% cancellation fee will apply.
c. If you have commenced your travel and decide that you want to extend the hire period then you must first contact us for approval (at our discretion). On receipt of our approval, you must pay in advance for the additional days hired at the agreed rate. This must be in writing.
d. Our cancellation fees are as follows:
e. If a booking is cancelled your booking agent may charge additional fees to the charges set out in clause
f. You are strongly encouraged to purchase travel insurance as there are no exemptions to the terms in clause 6.d.
g. If you have booked a relocation with Spaceships and you fail to complete the relocation i.e. Don’t pick up and/or drop off in the specified locations, then you will be charged the security deposit as well as your hire; our normal cancellation policy doesn’t apply to relocations.
h. Spaceships have the right to cancel a booking within 24hrs of the booking being made. If cancelled, then an alternative will be given but if you would not like to take up the alternative then we will refund you your hire.
i. Cancellations made by Spaceships entail a 100% reimbursement of the total hire. Spaceships are not liable for any further costs incurred.
a. You agree to pay the remaining balance for your hire at least 7 days before collection at payment.spaceshipsrentals.co.uk.
b. You must Immediately pay or reimburse us for:
c. Spaceships will take any payment due from the card associated with your booking.
d. If your card is declined, Spaceships will give you 5 days to complete the payment with no additional charges. After this Spaceships will retry the
transaction daily and add a £30 administration fee per failed transaction.
e. If you have not paid the balance due to Spaceships within 30 days of this being due Spaceships will initiate legal action to recuperate this amount. Any legal fees will also be added to the amount due.
a. Credit Card details must be provided to us by you at the commencement of the Rental Period for the purposes of freezing the Bond
b. You authorize us to hold a bond in the amount of £1,500 (£2,000 for motorhomes) on your credit card at the commencement of the Rental Period
c. You authorise us to use the Bond to cover insurance excess costs (and any incidental costs) as a result of any accident or damage during the Rental Period. The bond amount will be deducted in full from your credit card if you are involved in an accident whilst using the Vehicle.
d. The bond will be released when the Vehicle is returned provided no damage has occurred. The bond is applicable regardless of who is at fault and must be paid at the time the accident takes place, not at the completion of the rental. You acknowledge that you must pay for anything not covered by insurance or the Bond.
e. If you are unable to pay the bond on pick up of the vehicle you will be required to purchase the all-inclusive insurance or cancel your trip with 100% cancellation fee.
a. All Spaceships rentals come with minimum insurance included for no extra cost in the daily rate. As the hirer, you are responsible for the Bond of £1500 (£2000 if a Motorhome) if you chose to stick with the minimum insurance. This is held for the duration of your trip.
b. With our minimum insurance, this is comprehensive, however there is the full excess to pay if you were to have an accident (£1500 for a campervan or £2000 with a motorhome) whether you were at fault or this was the third parties’ fault.
c. Spaceships will take the excess as soon as the accident happens.
d. For additional non-refundable fees, you may purchase from us an “All inclusive” insurance. This will reduce the Bond payable by you on a per incident basis unless the loss or damage is not fully covered by insurance.
e. The “All inclusive” fees and the amount of reduction to the Bond are set out as follows:
UK & Ireland travel only insurance options
All EU countries plus select others
a. The cover provided by each insurance option is set out below:
Coverage provided by each insurance option
a. Please note that our Motorhomes have some additional insurance terms which
can be found below:
i. The Motorhome All Inclusive & half cover Insurance has the following
exceptions which:
a. The hirer accepts the following charges will be applied to the hirer’s credit/debit
card:
a. The hirer accepts the following charges will be applied to the hirer’s debit/credit
card:
a. You must:
a. Except to the extent we or others are liable at law, you agree that you are liable
and must indemnify us immediately:
a. By hiring a Vehicle from us you are deemed to have accepted this Agreement.This Agreement is deemed to have been entered into when you request a reservation. You warrant that the information contained in the Rental Document is true and correct and that the credit card details provided are those of the Hirer named on the Rental Document (not the Additional Drivers).
b. You acknowledge that we give no express warranty in relation to the motor vehicle other than those conditions and warranties implied by statute, which cannot be excluded, restricted or modified, such as those under VOSA. Where we are permitted to limit liability under those statutes for breach of an implied condition or warranty you agree that our liability is limited to replacement, repair or re-supply of the Vehicle. All other warranties, conditions and other obligations which may be otherwise implied are expressly excluded in their entirety. The Company is not liable to you for any indirect, special, incidental or consequential damages relating to this Agreement.
a. We will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident (caused by a third party) subject to availability and location.
b. This is also subject to terms and conditions not being breached by the renter
c. If we cannot supply a replacement vehicle under clause 21.a. then we will refund your hire fees for any whole days for which you lose total use of the Vehicle.
d. If a breach of terms and conditions have occurred, then we reserve the right to not refund any monies whatsoever
e. We will provide 24-hour road service free of charge subject to this Agreement.
a. When an event beyond our reasonable control occurs and prevents or delays our ability to perform our obligations under this contract we reserve the right to hold any deposits and or payments paid and transfer these to a mutually agreed time in the future. We are not liable for any cancellations or loss of rental days that could occur due to force majeure events.
b. Force majeure events include but are not limited to a natural event, epidemic or pandemic, act of Government, act of nature and civil emergencies.
a. The Fees described in this Agreement are inclusive of VAT unless otherwise stated. You agree to pay VAT at the same time as you pay the Fees
a. We may terminate this Agreement at any time if you breach this Agreement, or if any of the information contained in the Rental Document is found to be false.
b. If this Agreement is terminated for any reason other than a breach by us, you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement
a. This agreement is governed by the law in force in the United Kingdom
a. If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or another breach
a. If you disagree with us or wish to file a complaint you agree to resolve your
complaint or dispute with us by:
a. A relocation security deposit of £200 (£500 for motorhomes) is added to your
booking but is only charged if you fail to pick up and relocate the vehicle as
agreed. This includes dropping off on time
b. Please be aware that relocation deals are first to come first serve, receiving a quote is not a booking confirmation.
c. Unless otherwise stated in the relocation, ferries, fuel and any other external costs are the hirer's responsibility.
d. Spaceships will reimburse up to £150 for any relocations where a free ferry is offered, the receipt must be provided.
e. If you fail to relocate the vehicle in time e.g. late drop off, then the £200 relocation security deposit will also be charged as well as late return fees outlined in point 11.
f. You must send 5 pictures of the vehicle to [email protected] within a week of your hire or you will be charged 50% of the relocation security deposit as set out. You must also put up at least one picture on your Facebook (spaceships rentals) or Instagram (@SpaceshipsUK)
g. Spaceships reserve the right to cancel any relocation with no reason given at any time up to 7 days prior to pick up. A full refund will be given or an alternative vehicle provided.